Privacy Policy

Effective Date: 03/06/2020

Company Name: Stapes & Bauble Private Limited
Registered Office: SF-35, Miracle Mile, Off Golf Course Extension Road, Pocket M, Sector 60, Gurgaon, Haryana – 122102, India
Email: contact@stapesindia.com

At Stapes ("Stapes", "we", "us", "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our website, products, and services. We also explain your rights and how to exercise them.

1. Who Controls Your Data?

Stapes is the data controller responsible for your personal data under applicable data protection laws.

If you are located in the European Union or the United Kingdom, we are in the process of appointing a representative to comply with Article 27 of the GDPR and UK GDPR. This section will be updated accordingly when a representative is designated.

2. What Information Do We Collect?

We collect and process the following categories of personal data depending on your interaction with us:

2.1 Information You Provide Directly

Contact Information: Name, email address, phone number, physical address, company name
Account Information: Login credentials, device registration, warranty details
Purchase Data: Product serial numbers, order history, payment and delivery details
Support & Communication: Technical inquiries, service requests, repair logs, feedback, and reviews
Event Participation: Data you submit at trade shows, webinars, contests, or surveys

2.2 Information We Collect Automatically

Website Data: IP address, browser type, operating system, referring URL, page visits, and timestamps
Cookies & Tracking: We use cookies to improve your browsing experience and gather analytics (see Section 6)
Email Interactions: Open rates, clicks, and responses to our newsletters or product updates

2.3 Social Media & External Platforms

If you interact with us via social media, plug-ins, or third-party platforms, we may access information you choose to make available, including name, profile photo, posts, or likes, depending on your settings on those platforms.

3. Why Do We Process Your Data?

We process your data for the following purposes, based on legal grounds such as consent, contract performance, compliance with legal obligations, and legitimate interests:

PurposeLegal Basis

To deliver products, process orders, and provide technical supportContract performance

To manage warranties and repairsContract performance

To respond to inquiries or requestsLegitimate interest or contract performance

To send service updates or marketing communicationsConsent (or legitimate interest where allowed)

To improve our website, products, and servicesLegitimate interest

To manage event participation, surveys, and promotionsConsent

To comply with legal and regulatory requirementsLegal obligation

To protect network and data securityLegitimate interest

To detect and prevent fraud or misuseLegitimate interest

4. Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share your information with:

Trusted service providers for order processing, payment gateways, logistics, hosting, CRM, and email services
Legal or regulatory authorities, if required by law
Affiliates or business partners, for purposes consistent with this policy
Third parties in connection with a business transfer or merger (you will be notified if this occurs)

All such partners are contractually obligated to protect your data and process it only under our instructions.

5. Data Retention

We retain your data only as long as necessary for the purposes for which it was collected or as required by law. Once no longer needed, we securely delete or anonymize your data.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Recognize your browser or device
Enhance website performance and security
Analyze visitor behavior and preferences
Offer personalized content or marketing (with consent where required)

You can manage your cookie preferences via browser settings or our cookie banner. Some features may not work properly if cookies are disabled.

7. Your Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to processing based on legitimate interests
Request data portability
Lodge a complaint with a data protection authority (if applicable in your region)

To exercise these rights, please contact us at:
Email: contact@stapesindia.com

8. Data Security

We apply industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no system can guarantee absolute security. You are also responsible for keeping your account credentials secure.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in law or our practices. The latest version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out:

Stapes – Privacy Officer
SF-35, Miracle Mile, Sector 60, Gurgaon, Haryana – 122102, India
Email: contact@stapesindia.com