STAPES WARRANTY TERMS AND CONDITIONS
(Issued: July 2025)
Stapes & Bauble Private Limited, SF 35, Miracle Mile | Sector 60, M Block | Off Golf Course Extension Road | Gurgaon, Haryana- 122101 (hereinafter referred to as “Stapes”) warrants to the customer (hereinafter referred to as “Customer”) in accordance with the following provisions (hereinafter referred to as “Warranty Terms and Conditions”) that the professional Stapes audio products (hereinafter referred to as “Product”) will be free from defects related to manufacturing, parts, material, or workmanship under normal and accepted use for a period of 24 months beginning from the date of purchase of any new Product from an authorized retailer (hereinafter referred to as “Warranty Period”, the warranty according to these Warranty Terms and Conditions referred to as the “Stapes Warranty”). Statutory warranty rights are not affected by this Stapes Warranty.
1. Coverage and Limitations
1.1 The Stapes Warranty covers professional audio products listed in the official Stapes product catalog or communicated through authorized distribution channels.
1.2 The Warranty covers any defects arising from manufacturing, material, parts, or workmanship under normal usage conditions.
1.3 The following parts are not covered by the Stapes Warranty: Rechargeable and disposable batteries Physical Damages Ear cushions and/or headphone padding Cable clips Foam microphone windscreens Carrying cases Any other parts or accessories subject to regular wear and tear
1.4 The following situations are excluded from warranty coverage: Minor defects or cosmetic deviations that do not affect function or usability Improper use or operation errors (including mechanical damage or incorrect voltage)Use inconsistent with product design or manufacturer instructions Malfunctions due to software conflicts or incompatibility Normal wear and tear Damage caused by unauthorized repairs or service Unauthorized product modifications Damage due to force majeure (e.g., lightning, flooding) Defects known at the time of purchase Tampered, altered, or removed serial numbers or labels Exposure to liquids, chemicals, extreme temperatures, or high humidity Counterfeit products or purchases from unauthorized channels
1.5 Stapes may, at its discretion and expense, repair or replace defective Products using new or refurbished parts. Replaced parts become the property of Stapes, and the replacement parts become the property of the Customer.1.6 Any repair or replacement under this Warranty does not extend or renew the original Warranty Period. Functional equivalents may be used during replacements.
2. Extended Warranty
An extended warranty applies to specific Products as specified by Stapes and may require online registration. Where applicable, this warranty period is extended to 5 or 10 years, depending on the product. All other provisions of this Warranty remain valid.
3. Limited Warranty (Demo or Open Box Units)
Products marked as "Surplus Stock" (i.e., demo or opened units with minor cosmetic wear but full functionality) are covered by a limited warranty of 12 months. All other Warranty conditions remain the same.
4. Filing Warranty Claims
4.1 To file a claim under the Stapes Warranty, please contact your nearest Stapes authorized service partner or write to contact@stapesindia.com.
4.2 For country-specific policies, customers must contact local support if the Product was purchased in that country. For example, warranty claims in India are valid only for products purchased in India through authorized channels.
4.3 A valid sales receipt or warranty certificate is required for warranty claims. The serial number on the product must match that on the invoice. Bank statements, online confirmations, or shipping documents are not considered valid proof.
4.4 Warranty claims must follow the Stapes service procedure. Unauthorized repairs are not reimbursed and may void the warranty.
5. Limitation of Liability
5.1 Stapes shall not be held liable for data loss, financial damages, loss of time, rental costs, travel, or indirect losses. Liability is limited to the purchase value of the Product.
5.2 Any further claims for damages against Stapes under this warranty are excluded.
6. Statutory Rights and Governing Law
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This warranty is in addition to statutory rights under applicable local laws. Consumer rights against sellers under the sale of goods laws are not affected.To the extent permitted by law, these Terms shall be governed by the laws of India. For consumers, the mandatory consumer protection laws of their country of residence shall apply.
7. Jurisdiction
If the Customer is a business entity, all disputes arising out of or related to this Warranty shall be subject to the exclusive jurisdiction of courts located in Gurgaon Haryana jurisdiction for Stapes. In all other cases, jurisdiction shall be as per applicable consumer law.
8. Severability
If any provision in these Warranty Terms and Conditions is found to be invalid or unenforceable, it shall not affect the validity of the remaining provisions.
For warranty registration, support, or service: Contact: +91 9810742364, +91 124 7178752 Email: contact@stapesindia.com http://www.stapesindia.com
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Demo & Experience Centre: SF 35, Miracle Mile | Sector 60, M Block | Off Golf Course Extension Road | Gurgaon, Haryana- 122101